Contact Us

Contact Us
Effective Date: May 14, 2026

Thank you for visiting Princess Playhomes. We are here to help with questions about products, sizing, orders, shipping, returns, payments, and general customer support.

Before contacting us, please include your order number if your question is related to an existing order. This helps us assist you more quickly.

Customer Support

Store Name: Princess Playhomes
Website: https://www.princessplayhomes.com/
Email: info@princessplayhomes.com
Phone: +1 336-800-3165
Address: 111 S Buckhorn Rd, Greenville, SC 29609, United States

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: Closed
Public holidays: Closed

Emails are usually responded to within 1–2 business days. Response times may be slightly longer during holidays, weekends, or periods of high order volume.

Order Support

For order-related questions, please contact us with the following information:

Your full name
Your order number
The email address used at checkout
A clear description of your question or issue
Photos, if the issue is related to a damaged, defective, or incorrect item

Common Questions We Can Help With

Order confirmation
Shipping and tracking
Product sizing
Product details
Return eligibility
Refund status
Payment questions
Address correction requests

Important Notice

If your order has already been shipped, we may not be able to change the shipping address or cancel the order. Please contact us as soon as possible if you notice an error in your order details.

We are committed to providing clear communication and reliable support for every customer.