Shipping policy

Effective Date: May 14, 2026

Thank you for shopping at Princess Playhomes. This Shipping Policy explains how we process, ship, and deliver customer orders.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.

Order processing includes order verification, payment confirmation, product preparation, quality checks, and packaging.

Orders placed after business hours, on weekends, or during public holidays will begin processing on the next business day.

During peak seasons, promotional periods, or high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you by email.

2. Shipping Destinations

We primarily ship to customers in the United States.

We may also ship to selected international destinations depending on checkout availability and carrier service coverage.

If shipping is unavailable to your location, you will be notified during checkout.

3. Estimated Delivery Time

Estimated delivery time is calculated as:

Total Delivery Time = Processing Time + Shipping Transit Time

Estimated shipping transit times:

United States: 6–9 business days

Please note that delivery times are estimates only and are not guaranteed. Delivery may be affected by carrier delays, weather conditions, customs clearance, incorrect shipping information, holidays, or other circumstances beyond our control.

4. Shipping Cost

Shipping fees, if applicable, will be displayed at checkout before payment.

The final shipping cost may vary depending on your delivery location, order value, shipping method, and available promotions.

5. Order Confirmation

After placing an order, you will receive an order confirmation email. Please review your order details carefully, including the shipping address, product information, and contact information.

If you notice any incorrect information, please contact us immediately at info@princessplayhomes.com.

6. Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking information may take 24–48 hours to update after the carrier receives the package.

If your tracking information does not update immediately, please allow additional time for the carrier system to refresh.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Princess Playhomes is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping addresses provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

8. Lost, Delayed, or Stolen Packages

Once a package is marked as delivered by the carrier, Princess Playhomes is not responsible for lost or stolen packages.

If your package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, local delivery offices, or the shipping carrier.

If your package is delayed in transit, please contact us and we will help review the tracking information.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on your country or region.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Princess Playhomes is not responsible for delays caused by customs clearance procedures.

10. Contact Us

If you have any questions about shipping, please contact us:

Princess Playhomes
111 S Buckhorn Rd, Greenville, SC 29609, United States
Email: info@princessplayhomes.com
Phone: +1 336-800-3165